FAQ 2018-02-13T07:45:55+00:00

Frequently Asked Questions

Bitcoin uses peer-to-peer technology that operates with no central authority or banks. It is an open-source network; its design is public, nobody owns or controls Bitcoin and everyone can take part.
You can choose to Buy Bitcoins by simply placing a Trade Request.
You can do this by inputting the number of Bitcoins you would like to purchase under the ‘Buy Bitcoin’ section below the Trade Box and simply click ‘Buy’. While placing your order before you click ‘Buy’.
This will place your Trade Request at the prevailing rate of Bitcoin on our exchange. In the event that you wish to change the price to a different rate, you can do so by inputting the INR value for the same
You can choose to Sell Bitcoins by simply placing a Trade Request. You can do this by inputting the number of Bitcoins you would like to sell under the ‘Sell Bitcoin’ section beneath the Trade Box and simply click ‘Sell’. This will place your Trade Request at the prevailing rate of Bitcoin on our exchange. In the event that you wish to change the price to a different rate, you can do so by inputting the INR value for the same while placing your order before you click ‘Sell’.
No. You cannot have multiple accounts with coingeto. coingeto reserves the right to suspend the user’s account if found to have multiple accounts.
It is smooth and easy. All you need to do is log in to: https://coingeto.com/ click on the Sign Up button and input the details requested. Please remember to activate your account once you have signed up! And you are good to go!
In the event that an existing order is already available on the exchange for the corresponding price of your Trade Request, the order will be executed immediately, and your account balance will be updated to reflect the same. Your order can be completed using one single order or through multiple orders available. In the event that there are no existing orders, your order will move to ‘My Pending Orders’ and will reflect either under ‘My Pending Buy Order’ or ‘My Pending Sell Order’ until such time that your order can be fulfilled.
Yes. You have the flexibility of inputting your own price while placing a Trade Request (Buy/Sell Order). You are not bound to follow the prevailing rates of the exchange.
In the event that your order has not been fulfilled and has moved into ‘My Pending Orders’, you will be able to cancel the Trade Request if you wish to do so. However, if the order has been executed, then trade cancellation is not possible.
You will be able to view all your pending orders under ‘My Pending Trades’ section, under the corresponding ‘Buy’ or ‘Sell’ section.
Your balance is displayed in the ‘Trade Box’ section, under the chart
Only persons who are Indian citizens currently residing within the territorial borders of India; are 18 years of age or older at the time of registration can use our trading platform. We also allow Corporates established in India to hold Corporate accounts with us.
The minimum amount for buying is INR 100 or 0.01 BTC. The minimum amount for selling is INR 100 or 0.01 BTC
You will be able to buy or sell on our platform only once your KYC is complete with us.
Please see accepted list of documents for KYC in our terms and conditions or on the KYC Page.
‘KYC’ is an acronym for ‘Know your Customer’, a term used for customer identification process. It involves making reasonable efforts to determine, the true identity and beneficial ownership of accounts.
Our KYC process is applicable to all individuals and Corporates who wish to trade on our platform.
Just follow the 3 simple steps detailed below to get started with us: a. Click on https://coingeto.in/ and sign up and input the information requested. You would be sent an e-mail confirming your sign up. Once, you click on the link provided, your account will be activated. b.You will now be able to link your bank account, by updating details of your account number, branch name, IFSC Code etc. Lastly, complete your KYC details to be able to trade Bitcoins on our platform (Buy and Sell without any limitations)
We currently have tie – ups with ICICI, YES and Axis Bank. We intend to grow this list further.
Our Head office is located in Delhi and houses the legals and accounts team. Our development is based in Bangalore.
An order book is a record of all trade requests placed by our users on our platform. These include buy and sell orders.
Click on the ‘Forgot your password?’ link. You will be asked to input your registered e-mail address with us to be able to receive reset instructions.
We charge a nominal 0.4% fee on all our trades.
Yes, you are free to hold a Corporate Account with us, provided you are able to complete the KYC process as required.
Most people use it as a currency that can be exchanged at a peer – to – peer level. In addition to that, it can also be used to purchase goods/ services from places that accept Bitcoin as a mode of payment.
The KYC process would include your Company documents for verification process. You can check the complete list here.
You, as the user determines the price for Buying or Selling Bitcoin. We also have fee based priorities, etc which makes us a real-time Algorithmic trading platform, where price discovery is by the Users.
The Buy and Sell prices are displayed on the the top bar of the page when you log onto: https://CoinGeto.com/
The High and Low are the prices of Bitcoin in the last 24 Hours. This is updated every 10 minutes.
The two different amounts that you see when you mouse over are: a. The last bid amount – The price quoted by the last user. (This is not necessarily 1 BTC), b. The price to buy 1 BTC – This takes the orders up to 1 BTC and calculates the cost to buy 1 BTC which is available on the exchange to trade.
Yes. You will be able to view our order book once you log onto our platform. The ‘Order Book’ section displays all current orders that have been placed on our platform under the corresponding Buy and Sell orders.
Once logged in, you would have navigate to the ‘Bank’ page under ‘Add Bank’ and update your bank details by filling out the form.
Toi complete the KYC, you can either navigate to ‘Initiate Account’ page, by clicking on your Email Address in the main menu. Alternatively, you can click on ‘Initiate Account’ under the ‘Chart’ section once logged in.
You would need to complete your KYC (verification process) to be able to deposit BTC with us. Once your verification process is complete, you would receive a BTC address. You will then be able to deposit BTC and start trading.
We currently work from 11am IST to 8pm IST (Monday – Satuday). We may process your deposits and withdrawals post our cut off time, but please allow up to one business day.
We currently do not have limits for Verified Customers. Feel free to place your trades.
Yes. All Our Bitcoin Deposits & Withdrawals are automated.